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We often have the best intentions to deliver sport in a fun, safe and fair manner however, it’s not a question of ‘if’ but ‘when’ we are met with difficult people and conflict.

Conflict in sport can arise in many ways, such as:

• selecting athletes onto a representative team
• interpreting the rules of the game
• deciding which direction to take the club into the future.

Presented by Ian Crawford from Candor Training, this course is designed to develop the skills of coaches, officials, and committee members to better deal with difficult people while preventing and managing conflict by investigating strategies to:

• identify conflict in its early stages before it erupts into crisis
• prevent conflict arising in the first place
• use verbal strategies and body language to diffuse conflict
• ask the one question that could stop conflict immediately
• dealing with conflict on social media.

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