Approved Manager's lodgement guide

Help for individuals to apply to become an Approved Manager.

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The licensee of a liquor licensed premises is required to have an Approved Manager on their premises at all times when business is conducted. In essence, the approved manager is also responsible for the day to day operations of the business and must ensure compliance with the provisions of the Act.

This lodgement guide should be read in conjunction with the following policies:-

Managers at licensed premises policy

May 29, 2019, 10:51 AM
Title : Managers at licensed premises policy
Introduction : An approved manager must, unless the Director of Liquor Licensing determines otherwise, be present at the licensed premises.
Select a publication type : Policy

Effective date: 30 November 2010
Last amended: 12 June 2019
Next review: January 2021

Section 100 of the Liquor Control Act 1988 (“the Act”) requires that an approved manager must, unless the Director of Liquor Licensing determines otherwise, be present at the licensed premises at any time that the business is conducted at those premises.

Well managed premises and the responsible service of alcohol are seen as important tools in providing consumers with safe and responsible venues that are committed to implementing harm-minimisation strategies.  In this context, the provisions of section 100 require that there is always a person in a position of authority at the premises who is capable of managing and supervising the conduct of business and exercising authority over the activities that occur at the premises.

This policy provides guidance in respect of the provisions of the Act relating to approved managers.

Legislative provisions

Section 100(1) of the Act states that the conduct of the business under a licence is always the responsibility of the licensee.  

 Section 100(2) of the Act states that where the licensee is an individual person, that person may also manage the premises and assume the role of approved manager.  However, where the licensee is a company or a partnership, the licensee must then appoint an individual person to supervise and manage the premises.  Where the licensee appoints a person to be the approved manager, that person then represents the licensee and therefore also carries responsibility in respect of the obligations under the Act.

Section 100(2a) of the Act provides that an approved manager must be present at the licensed premises at any time when business is conducted at those premises.

Where an approved manager is absent for any reason (for example illness; other unplanned absences; holidays, etc), under section 100(3) the licensee or an approved manager may appoint another person to act as a temporary manager for a period up to 7 consecutive days.  The person appointed as a temporary manager cannot be someone who has been found not fit and proper by the licensing authority and cannot act as a temporary manager for more than 7 days in any 28 day period.

Section 102B of the Act states that the Director may approve a person as an Approved Restricted Manager or an Approved Unrestricted Manager for a period of 5 years.  The type of approval will depend on the level of training that an individual has undertaken. 

The two approval types are:

Unrestricted Manager's Approval

Required for managers at commercial licence types such as taverns, liquor stores, special facility licences etc. 

An applicant for an unrestricted manager approval must successfully complete the Course in Management of Licensed Premises [52735WA (MLPLCA401A, MLPLCA402A and MLPLCA403A)] (or have completed the Course in Liquor Licensing 52065 prior to 1 September 2012) in order to obtain this approval. 

An Unrestricted Manager Approval entitles the manager to be employed at any licensed premises in Western Australia.

Restricted Manager's Approval

Required for managers at club, club restricted and occasional licences.

An applicant for a restricted manager approval must have successfully completed the nationally accredited Provide Responsible Service of Alcohol course to obtain this approval. 

If a Restricted Manager subsequently completes the Course in Management of Licensed Premises (52735WA) they may apply to upgrade to an Unrestricted Manager Approval.

A Restricted Manager Approval entitles the manager to be employed at club and club restricted licences and Occasional licences.

Applications for Restricted or Unrestricted Manager Approvals must be accompanied by evidence that the applicant has successfully completed the relevant training as specified above.

For further information on mandatory training requirements, please refer to the Director’s policy Mandatory Training.

The list below shows the relevant category of manager’s approval which is required for each licence type:

  • Hotel: Unrestricted
  • Tavern: Unrestricted
  • Small Bar: Unrestricted
  • Hotel Restricted: Unrestricted
  • Tavern Restricted: Unrestricted
  • Liquor Store: Unrestricted
  • Restaurant: Unrestricted
  • Nightclub: Unrestricted
  • Special Facility: Unrestricted
  • Wholesaler: Unrestricted
  • Producer: Unrestricted
  • Casino: Unrestricted
  • Club/Club Restricted: Restricted
  • Occasional :Restricted

Lodging an application

A lodgement guide is available on the department's website.

Applications for approval as either a Restricted Manager or an Unrestricted Manager must be lodged online. 

Applications are required to be lodged by the manager – not the licensee.

Applicants will be required to lodge with their application a National Police Certificate within three months of issue and the relevant training certificate.

Applicants must then attend a participating Australia Post outlet to pay the application fee and have a photograph taken to enable an Identification Card to be issued.

The applicant may then commence acting as an approved manager until the application has been determined.

Once applicants have been issued with a Manager’s approval, they will be issued with photographic identification and will be able to work at the relevant class of licensed premises without applying to the licensing authority.

Managers will be responsible for renewing their approval every 5 years.

Non-compliance

If a licensee fails to comply with the requirements of the Act in relation to section 100, the licensing authority may decide to:

  • Issue a caution or an infringement notice under section 167 to the licensee and approved manager; 
  • Require the licensee to show cause why more restrictive conditions should not be imposed on the licence; or
  • Lodge a section 95 complaint for disciplinary action against the licensee. Under section 96 of the Act, if such a complaint was upheld by the Liquor Commission, a range of disciplinary action could be imposed including: a reprimand and a fine of up to a maximum of $60,000.   However, the penalty sought could also include the suspension of the licence for a specified period of time or the cancellation of the licence.

Disclaimer

This policy is designed to provide information in regard to the subject matter covered, and with the understanding that the Director of Liquor Licensing is not passing legal opinion or interpretation or other professional advice. The information is provided on the understanding that all persons undertake responsibility for assessing the relevance and accuracy of its contents.

Tags :
  • Approved Managers
  • liquor
Categories :
  • Liquor
Related local governments

Who cannot be approved as a manager

Section 34 of the Act states that approved manager applications cannot be granted if the applicant is-

  • incapable of managing his/her affairs because of a mental disorder;
  • under sentence of imprisonment;
  • disqualified from holding a licence or holds a licence which has been suspended as a result of previous disciplinary proceedings;
  • a juvenile (i.e. less than 18 years of age; and
  • a commonwealth or state public servant (including employees of Crown instrumentalities), unless the licensing authority is satisfied that there is no conflict of interest between the applicant's employment and the operation of the licence.

Apply online

Applicants must complete an online application via the department's portal.

Applications for Approved Manager ID Cards must also be made under the name of the individual person, not the licensed premises or licensee of the premises.

Approved manager application lodgement checklist

Unrestricted

Restricted

Further information regarding the training can be found in the Mandatory Training Policy linked above.  

You can obtain national police clearance from 

Creating an account

First you must create an account. This account will be used to submit your application, change your address details and request replacement ID cards.

  • Visit the department's portal.
  • Select Create Account.
  • Add all required fields and click Register.
    • The username must not contain spaces or symbols such as @, !, &.
    • The password must be at least 8 characters long and contain at least 1 number.
  • An email will be sent to this email to complete the lodgement.
    • Go to your email account and locate the registration email and click on the registration link to redirect back and complete your account creation.
    • If using Microsoft Outlook please note that the last symbol is left off the registration link, please be sure to copy and paste the entire link into your internet browser.
  • Enter your username and password.
  • Click Register to complete your account registration.

If you experience any issues with the account creation process please contact our department on 61 8 6551 4999.

Starting your application

You will automatically open onto your My Account page. You can now start your application. You can save your application at any time using the Save button. Your application can then be resumed via the My Account page.

  1. Click on New Lodgement
  2. Select Liquor and Approved Manager Application from the drop down menus then click on Submit
  3. Complete the Applicant Details form
    • Click on Submit to finish then click on Continue to go to the next form
  4. Complete the Approval Details form
    • Click on Submit to finish
    • Make sure to view and print your Application Summary which is available immediately after submission
  5. Take your Application Summary and identification documents to the Post Office.

Lodge at Australia Post

The Application Summary, copies of the documents listed in Section B of the Application Summary and the fee must be lodged at a WA Post Office to complete the application. Please use the Australia Post Office locator to find your nearest post office.

The post office will confirm your identification (refer to page 1 of your Application Summary) and take your photo for the Approved Manager ID card.

Once lodged you will receive a receipt which enables you to act as an Approved Manager until the application has been determined. Hold onto this receipt as you must be able to present it if asked by an authorised officer.

The application, once lodged at a post office, takes approximately 4 weeks to be determined and if approved, the card will be printed and then posted to you within 1-2 weeks. You can track the progress of your application via your online account.

Please note that in determining whether to approve your application the licensing authority will assess your suitability in respect of whether you are fit and proper to be approved.

Fees and charges

The application fee must be lodged with the application at Australia Post. Please note the application fee is not refundable, even if the application is refused or withdrawn. If paying by cheque the cheque must be made payable to Australia Post.

 

Approved Manager fees and charges
Fee description Fee
Application for Approval of Manager lodged at Australia Post$184
Upgrade from restricted licence to unrestricted licence lodged at Australia Post
$61
Upgrade from restricted licence to unrestricted licence lodged online
$16
Renewal of Manager’s Approval (Identification Card) for a period of five years lodged at Australia Post
$166
Renewal of Manager’s Approval (Identification Card) for a period of five years lodged online$130
Replacement identification card lodged at Australia Post
$53
Replacement identification card lodged online
$10

Using your online account

Once you have been approved as an Approved Manager you can access the details of your approval at any time via your online account.

To view your account options and update your details:

  1. Log on using your existing username and password.
  2. Go to My Account to view you current approvals.
  3. Go to New Lodgement and start a new Approved Manager application to update your details.
    • You only need to complete Part 1.
    • Once submitted can return to the My Account page

To organise a replacement card or an upgrade to an existing approval please contact us on 61 8 6551 4999.

Disclaimer

This information is designed to provide authoritative information in regard to the subject matter covered, and with the understanding that the Director of Liquor Licensing is not passing legal opinion or interpretation or other professional advice. The information is provided on the understanding that all persons undertake responsibility for assessing the relevance and accuracy of its contents.

Page reviewed 29 July 2019