Approved Manager renewal guide

Help for individuals to renew their Approved Manager card.

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The licensee of a liquor licensed premises is required to have an Approved Manager on their premises at all times when business is conducted. In essence, the approved manager is also responsible for the day to day operations of the business and must ensure compliance with the provisions of the Act.

This lodgement guide should be read in conjunction with the Approved Manager Lodgement Guide.

Relevant policies

When to renew

The Approved Managers Card lasts for a period of five years, unless otherwise indicated on the card. The expiry date is listed on the front of the card.

The department will notify you three months prior to the expiry of your approval via the contact details currently listed on your online account. However, the onus is on you to renew your approval when it is nearing expiration.

The renewal application will be automatically created when your approval is nearing expiry, and will require you to simply log into your account, generate your renewal application and complete the application to renew. This application will be located on the My Account page and will only be accessible until the expiry of the current approval.

The renewal application must be completed and paid for before the expiry date of your current approval.

Once payment has been made it will take at least 2-3 business days for the fee to register on the department’s system. Paying by post will take longer. Please take this into account when organising your preferred method of payment. If posting your payment make the cheque payable to the Department of Local Government, Sport and Cultural Industries.

Failure to complete the renewal application

If your Approved Managers Card expires before you are able to complete the renewal application you are no longer considered to be an Approved Manager.

To become an Approved Manager again you must complete a new application and resubmit your training certificate, NPC and have your photo re-taken at an Australia Post Office. The new application fee will also apply in this instance, instead of the reduced renewal fee.

Applicants that won't be granted approval

Section 34 of the Act states that Approved Manager applications cannot be granted if the applicant is:

  • Incapable of managing his/her affairs because of a mental disorder;
  • Under sentence of imprisonment;
  • Disqualified from holding a licence or holds a licence which has been suspended as a result of previous disciplinary proceedings;
  • A juvenile (i.e. less than 18 years of age; and
  • A Commonwealth or State public servant (including employees of Crown instrumentalities), unless the licensing authority is satisfied that there is no conflict of interest between the applicant’s employment and the operation of the licence.
  • Not deemed a fit and proper person.

How to renew your Approved Managers Card

To renew your Approved Managers Card you will need access to your online account and complete the Approved Manager Renewal Application.

Required documentation:

  • National Police Clearance (NPC)

Additional documentation that maybe applicable:

  • Bankruptcy discharge papers
  • Conflict of interest letter
  • Details of infringements, company offences, receivership, etc.

Step 1: Sign into the portal

  1. Visit the department's portal.
  2. Enter tour Username and Password in the top right-hand corner.
  3. Click Log in.

Forgotten username

If you have forgotten your username please contact the department on +61 8 96551 4999.

Forgotten password

If you remember your username, but have forgotten your password, please use click Reset Password on the portal homepage. If you have attempted to use this option, and the confirmation email did not come through to your email account, please contact the department for further assistance.

Step 2: Update your contact details

  1. On your My Account page there is an option to update your contact information.
  2. Click on Edit.
  3. Follow the prompts to update the personal details form where necessary.
    • Make sure to update to the address currently displayed on your identification.
    • The renewed cards will be sent out to your postal address indicated on your account rather than your residential address.
  4. Click Submit to finish the form.
  5. Click Continue to return to the My Account page.

Step 3: Generate the Renewal Application

To generate the renewal application:

  1. Locate and expand the Pending Applications section using the + buttons.
  2. Find the renewal applicationthat has been created for you and click on the + button to open the available options.
  3. Click on Approved Manager Renewal Application.
  4. Follow the prompts and answer all questions.
  5. Attach any supporting documentation as indicated.
  6. Click Submit to finish the form.
  7. Click Continue to proceed to the payment section.

Step 4: Making payment to complete the lodgement

Your application is not deemed lodged until payment has been received by this department. This will affect your ability to renew your Approved Managers Card if you attempt to make payment a day before it expires.

After completing the application form you will be directed to the payment section. Alternatively you can make payment via the My Account page under Outstanding Fees.

  1. Locate and expand the Outstanding Fees section using the + buttons.
  2. Locate your outstanding fee and click the + button to open the available payment options.
  3. Select either Pay Online or View Quote:
    1. Pay Online will allow you to pay immediately via credit/debit card.
    2. View Quote will instruct you on how to pay via BPay, cheque, money order or cash and will provide you with a quote to print and post with any non-electronic payments.
  4. Follow the instructions provided to complete your payment. Remember if mailing a cheque through to the department the cheque must be made payable to the Department of Local Government, Sport and Cultural Industries.

There are two different fees for this application depending on whether it is completed online or requires attendance at an Australia Post Office.

Please note that if you are unable to submit your NPC certificate and any other documents required online via your account, you will need to print off the Application Summary from your online application and take it to an Australia Post Office together with ID to prove your identity, payment and any documents specified on the Application Summary. Please note a new photograph will also be taken.

Approved Manager fees and charges
Fee description Fee
Application for Approval of Manager lodged at Australia Post$184
Upgrade from restricted licence to unrestricted licence lodged at Australia Post
$61
Upgrade from restricted licence to unrestricted licence lodged online
$16
Renewal of Manager’s Approval (Identification Card) for a period of five years lodged at Australia Post
$166
Renewal of Manager’s Approval (Identification Card) for a period of five years lodged online$130
Replacement identification card lodged at Australia Post
$53
Replacement identification card lodged online
$10

Photograph

The department requires your photograph to be updated every ten years. Your renewal application will automatically indicate if a new photograph is required. If you wish to update your photograph earlier than ten years, you can select this option when completing the renewal application.

Please note that photographs can only be taken at an Australia Post Office and will result in a higher fee. When attending an Australia Post Office you will need to print the Application Summary from your online application and bring it with you together with ID to prove your identity, payment and any documents specified on the Application Summary.

Training

You are not required to re-sit any of the training to complete your renewal application.

Disclaimer

This information is designed to provide authoritative information regarding the subject matter covered, and with the understanding that the Director is not passing legal opinion or interpretation or other professional advice. The information is provided on the understanding that all persons undertake responsibility for assessing the relevance and accuracy of its contents.

Page reviewed 29 July 2019