A list of publications put out by the department's service areas.

List of publications

Complaint handling procedures

These procedures detail how the department responds to complaints and complements the department’s Complaint Management Policy.

Complaint Management Policy

This policy enables the department to effectively manage complaints

Complaints Lodged under Section 117 of the Liquor Control Act 1988 policy

This policy provides guidance as to the legislative and operational requirements associated with complaints lodged under section 117 of the Liquor Control Act 1988 (“the Act”).

Page reviewed 01 August 2019