When an application is made for a liquor licence, the applicant must indicate:
- how liquor will be sold and consumed in a responsible manner; and
- that harm or ill-health caused to people or any group of people, due to the use of liquor will be minimised.
Applicants will be required to show that they have developed the following three documents for their venue:
- House Management Policy
- Code of Conduct
- Management Plan
House Management Policy
A House Management Policy is a generic statement of intent on the way the licensee wishes to operate the premises.
Code of Conduct
Outlines the licensees' commitment to:
- controlling intoxicated persons;
- controlling juveniles;
- resolving complaints from customers and residents;
care (harm minimisation strategies which encourage the availability of
food, non-alcoholic products, staff training, effective transport of
patrons, and discourage disorderly behaviour);
- respect the
neighbours (the statement should encourage patrons to respect the rights
of neighbours and not to disturb the amenity of the local area); and
- responsible server practices (to adopt the Director's Guideline on responsible promotion of liquor).
Management Plan details how the House Management Policy and the Code of
Conduct will be implemented, and should confirm that the licensee and
approved manager have successfully completed their training
Details should also be provided outlining:
- Mandatory industry training compliance
- How responsible server practices will be adopted
- The display of responsible service posters on the licensed premises
- The way in which licensed crowd controllers (if applicable) undertake their duties
- The practices adopted to control juveniles on the licensed premises
- The way in which intoxicated patrons are refused service\The procedures in place to respond to complaints and protect the amenity of the area.
The House Management Policy and the Code of Conduct and the Management Plan need to be available for inspection on the licensed premises.