A list of publications put out by the department's service areas.
Standards to ensure we are customer focused and accountable.
These procedures detail how the department responds to complaints and complements the department’s Complaint Management Policy.
This policy enables the department to effectively manage complaints
Guidance on the process of a proposed change of conditions on a liquor licence against the wishes of the licensee.
What a proceeding before the Director of Liquor Licensing is, and how it might be conducted.
Legislative requirements relevant to objections and submissions under the Act.
This policy provides guidance as to the legislative and operational requirements associated with complaints lodged under section 117 of the Liquor Control Act 1988 (the Act).