A telephone call may be sufficient to resolve the matter, otherwise,
it is recommended that you write to the Chief Executive Officer of your
local government describing your complaint and the resolution you are
seeking. You will need to allow the local government a reasonable time
to respond. If the response you receive is incomplete or unclear, you
may need to seek further clarification.
If, after receiving a
response, your problem remains unresolved, you may wish to consider
raising the matter with your local ward Councillor, Shire President or
Mayor. Details of your local council representative may be found on the
local government's website. Alternatively you may wish to contact the
local government directly.
Role of the department
governments are autonomous bodies with their own rights and powers
under law. The department's governance branch investigates matters
relating to breaches of the
Local Government Act 1995 (the Act), and its subsidiary legislation.
Minor breach complaints
you think your complaint relates to a breach of the Local Government
Act or Regulations and your efforts to resolve your issue with the local
government have been unsuccessful, it may be open to you to
make a minor breach complaint to the department.