Casino Employee and Key Employee Licence renewal lodgement guide

This lodgement guide provides guidance for individuals on how to apply to renew their existing Casino Employee Licence to work at Crown Casino.

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In accordance with the Casino Control (Burswood Island) (Licensing of Employees) Regulations 1985 persons employed at Crown Casino in a casino related activity must be licensed in either a key or non-key position.

This guide has step-by-step instructions on how to complete the online renewal form, including screenshots of the relevant pages.

If you require further assistance please contact the department on 61 8 6551 4888.

Notification of renewal

All casino licence holders will be notified of the need to renew their licence between 6 and 8 weeks prior to its expiry. A letter will be sent or emailed depending on the method of contact chosen. The letter will also contain important information for licence holders who have never created an online account and provide specific client and reference numbers which need to be entered when prompted to do so. This will have the effect of merging your new account with your existing client details which are held on the department’s database.

Those who have previously created an online account can access and lodge the renewal application by logging in to their account and going to their My Accounts page. Follow the instructions from Point 9 onwards in this guide.

For those that have not previously created an account they will need to follow the instructions on Creating an Account.

Creating an account

If you are an existing employee who does not have an online account you must create an account before you can lodge your renewal application. 

  1. Create your unique username.
  2. Create your unique password.
  3. Answer yes to the question about holding a Casino approval.
  4. This will initiate the prompt  to enter the Client and Unique reference numbers from your renewal letter.
  5. Click on Register to create your account.
Casino Employee Licence Renewal register

Once your account has been registered you will be taken to your My Account page. From here you can find your renewal application and update your contact details.

  1. If you have changed any details since your last application we suggest you update your details now to ensure you can be contacted if there are any queries. Ensure you click the submit button once details have been updated.
Casino Employee Licence Renewal register steps 9 to 11

Locating your casino employee renewal application

You can locate your renewal application by following these steps.

  1. Click on ‘+’ next to Pending Applications.
  2. Click on the ‘+’ under the Reference to reveal your application link.

If you already cannot see your renewal application do not proceed any further. Please contact the department on 61 8 6551 4888 and select option 1.

  1. Open your application by clicking on the application link.
Casino Employee Licence Renewal step 12
  1. Complete the questions and go through the pages either using the links (headings) on the left hand side or the Next button at the bottom right.
Casino Employee Licence Renewal step 13

Your proposed position and licence details will be filled automatically for you.

  1. Use the Browse button to upload your photo. The photo needs to be in jpeg format.
  2. Use the Next button to continue to the next page.
  3. Remember to also save regularly as the application can time out if left untouched for too long.
Casino Employee Licence Renewal steps 14 to 16
  1. The National Police Certificate* (NPC) (no older than 3 months) can either be attached now or submitted by post or email with the Application Reference Number.
    *If you are renewing your licence for a security officers position that also requires you to hold a current Crowd Controller and/or Security Officer Licence you are to upload a copy of those licence documents instead of an NPC.
  2. Answer yes or no to the convictions question.
  3. Use the Next button to continue to the next page.
Casino Employee Licence Renewal steps 17 to 19

If you answered yes to the convictions question a new page will open up for you to declare the details of all offences.

Offences (if applicable)

  1. Fill in all the boxes relating to your conviction.
  2. If you have more than one conviction to report use the Insert Below link to create new lines
  3. You can also use the drop down arrow if you need to add or remove any offences rows.
  4. Indicate if you wish to add any further information or submissions. If you choose to add further submission electronically a browse button will appear to allow you to upload your submission document.
Casino Employee Licence Renewal steps 21 to 23
  1. Authorisation to make Enquiries: you cannot alter this page, by submitting this form you are agreeing to these conditions.
no Employee Licence Renewal step 24
  1. Declaration: read through the declaration and ensure you answer the question.
  2. Please enter your full name and your current employment position.
  3. Once the form is completed click on Submit to finish and submit the form.
Casino Employee Licence Renewal steps 25 to 27

Submitting the form and paying the fee

  1. This is your Application Reference number. Please use this in all future correspondence with the department regarding this application.
  2. This is the amount due to be paid for this application. This fee is generated based off the information you provided in your application form.
  3. Click Continue to go to the payment options page.
Calcutta permit lodgment guide submitting 1 to 3
  1. The amount due to be paid is listed here along with your quote number.
  2. To pay for your application via credit card click Pay Online.
  3. If you do not want to pay for your application online please click on View Quote to view and print a quote with details on how to make payment via other methods.
Calcutta permit lodgment guide submitting 4 to 6

Application completed

You have now successfully submitted your application.

You can monitor the status of your application via the My Account page when you are logged in on the account under which you completed the application.

General tips

  • To change or update your contact details please click on the Edit button.
  • Any Outstanding Fees that you have not yet paid can be accessed by clicking on the + symbol.
  • You can view the details of your pending applications under Applications in Progress.
  • To view the details of the lodgement and any attached documents click on View Details.
  • You can also attach additional documentation here by clicking on Upload Document.
  • Your account is linked to you as an individual. If you need to create an application for another person or entity a new account will need to be created
Page reviewed 25 February 2021