The department will be closed from Wednesday 27 December 2023 to Monday 1 January 2024. We will respond to queries in the New Year. Best wishes for a safe and happy festive season.
This lodgement guide provides guidance for individuals on how to apply to renew their existing Casino Employee Licence to work at Crown Casino.
Login to lodge and renew applications, manage licensing and submit returns.
In accordance with the Casino Control (Burswood Island) (Licensing of Employees) Regulations 1985 persons employed at Crown Casino in a casino related activity must be licensed in either a key or non-key position.
This guide has step-by-step instructions on how to complete the online renewal form, including screenshots of the relevant pages.
If you require further assistance please contact the department on 61 8 6551 4888.
All casino licence holders will be notified of the need to renew their licence between 6 and 8 weeks prior to its expiry. A letter will be sent or emailed depending on the method of contact chosen. The letter will also contain important information for licence holders who have never created an online account and provide specific client and reference numbers which need to be entered when prompted to do so. This will have the effect of merging your new account with your existing client details which are held on the department’s database.
Those who have previously created an online account can access and lodge the renewal application by logging in to their account and going to their My Accounts page. Follow the instructions from Point 9 onwards in this guide.
For those that have not previously created an account they will need to follow the instructions on Creating an Account.
If you are an existing employee who does not have an online account you must create an account before you can lodge your renewal application.
Once your account has been registered you will be taken to your My Account page. From here you can find your renewal application and update your contact details.
You can locate your renewal application by following these steps.
If you already cannot see your renewal application do not proceed any further. Please contact the department on 61 8 6551 4888 and select option 1.
Your proposed position and licence details will be filled automatically for you.
If you answered yes to the convictions question a new page will open up for you to declare the details of all offences.
You have now successfully submitted your application.
You can monitor the status of your application via the My Account page when you are logged in on the account under which you completed the application.
Do not submit enquiries with this form.