The department will be closed from Wednesday 27 December 2023 to Monday 1 January 2024. We will respond to queries in the New Year. Best wishes for a safe and happy festive season.
What to do when there’s a problem or you’re not happy with a club decision.
Despite our best efforts to prevent conflict and create a positive club culture, conflicts and complaints do arise.
Below is important information to assist in preventing and managing conflicts and complaints.
Following the True Sport values
and creating a fair, safe and inclusive club culture is time well spent
in reducing the occurrence of conflicts and complaints within a club.
Having the following documents in place and promoting these with members prevents conflict:
In any conflict situation and attempt to resolve complaints it is
important at first to try and resolve the issue informally, between the
To resolve conflicts ensure you:
Sporting clubs and associations should have a complaint management
process in place and this process should be communicated to members.
Complaint management processes are usually outlined within the
organisations constitution and possibly in by-laws and policies. A copy
of the constitution and any relevant policies should be available for
download from the club's website. If the club’s constitution is not
easily accessible, as a member you have every right to request a copy
from the committee.
The organisation and the person(s) making the complaint are required
to follow the processes outlined in the above documents.
Many clubs or associations adopt the complaints management process detailed within the Associations Incorporations Act 2015 model rules (constitution).
The process within the model rules states in other words:
If the matter can not be resolved at the club level, then the next step is to contact your State Sporting Association.
Do not submit enquiries with this form.