Theme 4: Simpler systems

Reforms to streamline and simplify the online systems and business processes used by customers and the regulators for licence and permit applications or amendments.

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Key reforms being considered under Theme 4 are:

Replacing the online licensing and compliance system

A high functioning liquor licensing system is supported by an efficient licensing and compliance information technology system. A key part of this reform project is the replacement of the current licensing system, known as ‘Navigate’.

This review will consider an alternative licensing system that is user-friendly and customer-focused, to create a streamlined application process.

One-stop-shop portal

New applicants and current licensees reported difficulties in finding information about the licensing process and application requirements and in lodging the information.

A single source of information does not exist and often licensees are required to navigate several websites to find the information they need to progress their application. Applicants are not approaching the licensing authority at the right time in the licensing process and are unsure which licence is best for their business model and is permitted by their local government.

The review will investigate whether a ‘one-stop-shop’ approval portal can be incorporated into the new licensing system. It would provide all the information required to progress liquor licensing applications in the one spot and may reduce the duplicated application requirements for approval processes by other regulators, such as local government and the Department of Health.

More information

More detail on the reforms will be made available via newsletters, surveys and the public consultation paper, The Next Chapter of WA's Liquor Laws — have your say.

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The Next Chapter of WA's Liquor Laws — have your say cover

The Next Chapter of WA’s Liquor Laws

Discussion paper
Have your say

Have your say

DLGSC is interested in hearing from you. You can have your say on our proposed reform ideas and provide us with new reform ideas by:

Submissions close 4pm Tuesday 31 January 2023. 

DLGSC will consult throughout the process. If you would like to be added to our distribution list, please sign up for notifications.

Surveys

You can also provide your feedback and reform ideas by completing one of our surveys. Please follow the links to complete the survey that is best suited to you: 

Submissions close 4pm Tuesday 31 January 2023. 

Contact us

Email liquorreform@dlgsc.wa.gov.au

Page reviewed 18 November 2022