The department will be closed from Wednesday 27 December 2023 to Monday 1 January 2024. We will respond to queries in the New Year. Best wishes for a safe and happy festive season.
The liquor licensing framework and licence obligations are complex and can be difficult for licensees to interpret. Clear understanding of licensing information is vital for increasing the efficiency of application processes and for compliance.
To address the confusion and improve understanding amongst licence applicants and licence holder, the key reforms under Theme 5 include:
Applicants need to better understand the process of applying for licences and permits. The DLGSC has observed that some complaints about delays in receiving a decision about an application do not reflect the applicant’s contribution to this delay.
Applicants do not approach the regulator at the right time in their planning process, have misconceptions about the simplicity and speed of processing licence applications, or submit much more documentation than is needed.
DLGSC will review its education material and the delivery of this information to identify and implement improvements. For example, this may include developing educational videos on the liquor licence application process.
DLGSC will improve the content and accessibility of guidance material on its website, to make it easier to find and understand.
Other improvements being considered include:
More detail on the reforms will be made available via newsletters, surveys and the public consultation paper, The Next Chapter of WA's Liquor Laws — have your say.
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