The department will be closed from Monday 26 December 2022 to Monday 2 January 2023. We will respond to queries in the New Year. Best wishes for a safe and happy Christmas and New Year.
The liquor licensing framework and licence obligations are complex and can be difficult for licensees to interpret. Clear understanding of licensing information is vital for increasing the efficiency of application processes and for compliance.
To address the confusion and improve understanding amongst licence applicants and licence holder, the key reforms under Theme 5 include:
Applicants need to better understand the process of applying for licences and permits. The DLGSC has observed that some complaints about delays in receiving a decision about an application do not reflect the applicant’s contribution to this delay.
Applicants do not approach the regulator at the right time in their planning process, have misconceptions about the simplicity and speed of processing licence applications, or submit much more documentation than is needed.
DLGSC will review its education material and the delivery of this information to identify and implement improvements. For example, this may include developing educational videos on the liquor licence application process.
DLGSC will improve the content and accessibility of guidance material on its website, to make it easier to find and understand.
Other improvements being considered include:
More detail on the reforms will be made available via newsletters, surveys and the public consultation paper, The Next Chapter of WA's Liquor Laws — have your say.
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DLGSC is interested in hearing from you. You can have your say on our proposed reform ideas and provide us with new reform ideas by:
Submissions close 4pm Tuesday 31 January 2023.
DLGSC will consult throughout the process. If you would like to be added to our distribution list, please sign up for notifications.
You can also provide your feedback and reform ideas by completing one of our surveys. Please follow the links to complete the survey that is best suited to you:
Do not submit enquiries with this form.